What Should I Do If There is a Recall for my Vehicle?

If you learn of a recall for your vehicle, there is no need to panic. If you receive a letter, you simply need to contact our service department to arrange for the repair. The letter you receive should have information about the defect, what risk it may pose, and if there are any warning signs you need to watch for. The letter will also explain how the problem will be fixed, how long the repair may take, and instructions on what to do next.

If you purchased your vehicle used you may not get a letter from the manufacturer. In that case, you can use the form to enter your VIN to determine if your vehicle is included in the recall. If it is, you just need to make an appointment and we will take care of the problem for you. You do not have to have a letter to have a recall issue repaired. At Gwinnett Place Ford, we can look up information about your car and determine if the recall repair is necessary on your vehicle.

Do I Have to Pay for Recall Repairs?

If your vehicle is included in the recall, the repair to fix what was recalled is free of charge. Because our technicians take your safety very seriously they will do a complete inspection of the vehicle to be sure there are no other issues that could pose a danger to you and your family. If there is an issue found, they will provide you with detailed information on what the repair entails so that you can make a fully informed decision.

At Gwinnett Place Ford, you don’t need to bring a letter with you as proof that a recall repair is necessary. We can determine that using our state-of-the-art computer system and can fix the issue that was part of the recall at no charge to you. It is our goal to provide you with the best customer service in the area and to be sure that the car you are driving is safe for you and your loved ones. When you leave our service area, you can rest assured that your car is as safe as it can be.